Job Title: Claims Supervisor
Department: Risk Management
Reports To: Director of Risk Management
Company: Dean & Draper Insurance Agency
Location: Houston, TX
We’re looking for a seasoned professional ready to take the next step in their career.
Dean & Draper Insurance Agency is seeking an experienced Claims Supervisor to support our Risk Management Department; someone who thrives on delivering strategic guidance and exceptional client service.
In this role, you will serve as a trusted advisor and key liaison between clients, carriers, and internal teams, ensuring claims are handled efficiently and exposures are minimized. If you are passionate about making an impact, building strong relationships, and guiding clients through complex claims with confidence, we’d love to connect with you.
Key Responsibilities
Claims Oversight & Coordination
- Manage client claims (commercial and personal lines) from reporting through resolution
- Coordinate with carriers, adjusters, and third parties to ensure timely handling
- Review complex claims, monitor reserves, and recommend settlement strategies
Client Advocacy & Communication
- Lead claim review meetings and present loss trends and summaries
- Serve as a trusted advisor, providing clear updates and guidance throughout the claims process
- Assist with reporting, documentation, and issue escalation
Carrier & Vendor Management
- Maintain strong relationships with carriers, adjusters, and vendors
- Escalate issues and collaborate with legal counsel and other partners as needed
Data Analysis & Risk Support
- Analyze loss data to identify trends and drivers
- Prepare reports and support renewal and risk improvement strategies
- Partner with internal teams to reduce claim frequency and severity
- Identify workflow improvements to enhance client outcomes
Qualifications
- Bachelor’s degree preferred
- 5+ years of claims experience (commercial and/or personal lines)
- Experience with auto, liability, property, and workers’ compensation claims
- Active Texas Claims Adjuster License (required)
Skills
- Strong knowledge of claims practices and coverage
- Data analysis and problem-solving capabilities
- Excellent communication and client-facing skills
- Strong organization and ability to manage multiple priorities
- Proficiency in Microsoft Office
Preferred: Adjuster’s Lines, All-lines
Key Competencies
- Client advocacy and relationship management
- Strategic thinking and analytical decision-making
- Attention to detail and ability to work independently in a fast-paced environment
Work Environment
- Hybrid role based in Houston, TX
- Client interaction (virtual and in-person); occasional travel
Position Overview
This is a non-supervisory role designed for a skilled claims professional who can independently manage complex claims activity across commercial and personal lines, support account teams, and elevate the client experience through proactive c