Job Title: Claims Supervisor
Department: Risk Management
Reports To: Director of Risk Management
Company: Dean & Draper Insurance Agency
Location: Houston, TX
Position Summary
Dean & Draper Insurance Agency is seeking a highly experienced Claims Supervisor to support our Risk Management Department. This role is a senior-level individual contributor responsible for managing and coordinating client claims across both commercial and personal lines, providing strategic guidance, and delivering exceptional client service.
The Claims Supervisor will act as a primary liaison between clients, carriers, and internal teams, ensuring claims are handled efficiently, exposures are minimized, and clients receive proactive, high-level support throughout the claims process.
Key Responsibilities
Claims Oversight & Coordination
- Manage and monitor the lifecycle of client claims (commercial and personal lines) from initial reporting through resolution
- Coordinate with carriers, adjusters, and third-party administrators to ensure timely and effective claim handling
- Review complex and high-exposure claims and provide strategic recommendations
- Monitor reserves, claim development, and settlement strategies
Client Claim Reviews & Advocacy
- Coordinate and lead client claim review meetings, including preparation of loss summaries and trend analysis
- Serve as a trusted advisor and advocate for clients during the claims process
- Provide regular updates and clear communication regarding claim status and expectations
- Assist clients with reporting procedures, documentation, and escalation of issues
Carrier & Vendor Management
- Build and maintain strong relationships with insurance carriers, adjusters, and vendors
- Escalate claim handling issues to ensure prompt and equitable resolution
- Collaborate with legal counsel, medical providers, and other third parties as needed
Data Analysis & Reporting
- Analyze loss runs to identify trends, frequency, and severity drivers across both commercial and personal lines
- Prepare detailed claims reports and presentations for clients and internal teams
- Support account teams with claims insights for renewal strategy and risk improvement
Risk Management Support
- Partner with Risk Management and Account Teams to develop recommendations that reduce claim frequency and severity
- Identify systemic issues and recommend corrective actions, including training and operational improvements
- Support implementation of client-specific safety and claims management initiatives
Process Improvement & Compliance
- Maintain best practices for claims management and client service delivery
- Ensure compliance with regulatory requirements, carrier guidelines, and agency standards
- Identify opportunities to improve workflows and enhance client outcomes
Qualifications
Education & Experience
- Bachelor’s degree in Risk Management, Business, Insurance, or related field preferred
- Minimum 5+ years of claims handling experience in commercial and/or personal lines (carrier, TPA, or agency)
- Experience handling or overseeing auto, general liability, property, and workers’ compensation claims
Required Licenses
- Active Texas Claims Adjuster License (required)
Knowledge & Skills
- Strong knowledge of commercial and personal lines coverages and claims practices
- Ability to analyze loss data and translate findings into actionable recommendations
- Excellent communication and presentation skills, particularly in client-facing settings
- Strong organizational and time management skills with the ability to manage multiple accounts
- Proficiency in Microsoft Office (Excel, PowerPoint, Outlook)
Preferred Designations
- AIC, ARM, CPCU, or similar industry designation a plus
Key Competencies
- Client advocacy and relationship management
- Strategic thinking and problem-solving
- Analytical and data-driven decision making
- Attention to detail and follow-through
- Ability to operate independently in a fast-paced, client-focused environment
Work Environment & Expectations
- Hybrid/office-based role in Houston, TX
- Regular participation in client meetings (in-person and virtual)
- Occasional travel may be required
About Dean & Draper Insurance Agency
Dean & Draper is a leading, client-focused insurance agency committed to delivering innovative risk management solutions and exceptional service. Our Risk Management team partners closely with clients to reduce losses, improve safety, and enhance overall operational performance.
Position Overview Note
This is a non-supervisory role designed for a highly skilled claims professional who can independently manage complex claims activity across commercial and personal lines, support account teams, and elevate the client experience through proactive claims advocacy and strategic insight.