Our employees are working remotely. Our 24/7 call center is answering incoming calls to our office. Those messages are immediately routed to your customer service respresentive. As a reminder, you can send a message via our website on our contact us page or email us at info@deandraper.com. Our employees have access to their email, so you can email them direct. We are monitoring all communication channels regularly and will respond asap. Thank you for your patience.